Keeping Thorfortune play within personal limits
Gambling is paid entertainment with a real risk of loss. We encourage players to decide a spending boundary before play, keep everyday money separate and stop when the planned session ends. Bonus percentages, cashback and rakeback are promotional mechanics; none of them removes the risk attached to a stake.
- Deposits should fit a pre-set entertainment budget.
- Time spent playing should remain compatible with work, sleep and relationships.
- A loss should not become a reason to increase the next stake.
- Account and payment activity should remain visible and understandable to the player.
Getting independent help
KCPU
KCPU provides an independent help route by telephone. The named helpline is 801 889 880 and operates daily from 17:00 to 22:00. Calls are charged according to the caller’s operator tariff. The service can be used when gambling feels difficult to control or affects daily life.
When to call
Contacting help early can create distance from an escalating pattern. A player does not need to wait for a financial crisis. Repeated attempts to recover losses, hiding play or breaking personal limits are sufficient reasons to speak with an independent service.
Our role
We provide account information, payment records and support through live chat and email around the clock. Our responsibility is to present limits and transaction stages clearly and to help a player understand account activity. The player’s strongest protection is a firm personal boundary supported by early action when play stops feeling controlled.
Security also matters. Keeping login details private and using two-factor authentication reduces the risk that another person uses the account. One account is permitted per person, household, IP address and computer.
Warning signs and first steps
| Warning sign | What it can look like | First step |
|---|---|---|
| Chasing losses | Raising the next stake to recover earlier spending | Stop the session and review the total spent |
| Lost time | Play extends beyond the planned period | End access for the day and restore the time boundary |
| Hidden activity | Deposits or play are concealed from people close to the player | Share the concern with a trusted person or KCPU |
| Budget pressure | Gambling money comes from essential expenses | Stop deposits and separate household funds |
| Repeated rule changes | Personal limits are raised during play | Return to the original boundary and pause |
A single sign can justify action. The aim is not to diagnose a player but to notice when gambling is no longer a contained leisure expense.
Account tools and safeguards
Payment boundaries
Thorfortune states clear transaction minimums: €20 for fiat deposits and €25 for crypto deposits. These are cashier thresholds, not recommended spending targets. A responsible personal budget can be lower than any available account amount and should be set independently of a promotion.
Security controls
Two-factor authentication is recommended, transaction security uses SSL encryption and login details must remain confidential. These controls protect access, while the account holder remains responsible for deciding whether to play and how much leisure money to use.
Support access
Live chat and email operate around the clock for account questions. Support can clarify a transaction or promotion condition. Independent help through KCPU serves a different purpose: addressing behaviour, loss of control and the effect of gambling on daily life.
Keeping play controlled
Use a short routine around every session:
- Set the entertainment budget before signing in.
- Choose an end time before the first stake.
- Keep household money separate from gambling funds.
- Treat a loss as final rather than a target to recover.
- Review deposits and withdrawals as real money movements.
- Contact KCPU early when a boundary becomes difficult to keep.
The routine keeps decisions outside the pressure of active play. A pause or a smaller budget is appropriate whenever gambling starts to compete with financial security, health or relationships.